FREQUENTLY ASKED
QUESTIONS
GENERAL INQUIRIES
What is your operating time?
We are open Mondays to Saturdays, 8:30AM to 5:30PM, except for our Alabang branch which is open 9AM to 6PM.
Where can I send my inquiries?
For general inquiries, you may reach us at info@tronixmasterinc.com
Do you sell parts and accessories?
Yes. For inquiries of parts and appliance accessories, kindly email us at sales@tronixmasterinc.com so we can forward it to the person-in-charge.
Are you an Authorized Service Center (ASC) of ‘this’ brand?
You may check the Services tab for our list of authorized brands.
We accept under-warranty repairs of our authorized brands, however, if the brand of your unit is not in the list — we can still accept repair of it as long as it is an out-warranty unit repair.
Can you repair ‘this’ type of unit?
You may check the Services tab for the list of units that we can repair. If your unit is not in the list, it is better to contact us first so we can verify.
How long does it take to repair my unit?
In general, there is no specific turn-around-time for the repair time; as it will vary depending on the availability of the spare parts needed. However, you will be informed about your unit status.
HOME SERVICE
Do you accept Home Service Repairs/Appointments?
Home Service Repairs and Appointments are currently unavailable. It will be relaunched soon.
PRICES
My unit is broken, how much does it cost to be repaired?
Our repair quotation varies, it will depend on the trouble and findings of the unit. Kindly visit our nearest branch to have your unit checked. Please prepare the payment for a diagnostic/check-up fee upon bringing your unit.
Is the diagnostic/check-up fee free?
Diagnostic fee or check-up fee is payable upon receiving your unit. Please be advised that the check-up fee is non-refundable but it is deductible to the total repair cost.
PAYMENT
How can I pay for the services?
You may pay through the following modes of payment:
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Cash
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GCash
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Online Deposit/TransferBanco De Oro (BDO)
Kindly email the proof of payment to payment@tronixmasterinc.com with the following details:
1. Name
2. Contact number
3. JO#
4. Payment details
FOLLOW UP/FEEDBACK
How can I follow up on the status of my unit?
You may fill up the follow-up forms to avoid long wait calls. However, you may still contact us through call or text message. The follow-up forms for each branch can be located here. Online viewing of status will be launched soon.
Where can I give my feedback?
We would love to hear from you! You may send your feedback here.
WARRANTY
My unit is broken but it is still under-warranty, what do I do?
Kindly bring the unit to the nearest branch and bring a proof of purchase such as original invoice or receipt that shows evidence that the product is within the applicable warranty period.
In the event that the customer cannot provide the Proof of Purchase, a Certification from the dealer indicating the Date of Purchased and the unit details will suffice.
Are appliance repairs covered by warranty?
Most appliances are covered by a one-year warranty on parts and labor, however, it is still best to contact your manufacturer directly to verify the warranty period of an item.